Shipping Policy
Most orders will ship within the next 1-3 business days, provided the product ordered is in stock. Orders are not processed or shipped on the weekends or on national holidays.
We ship by the shipping method of your choice (selections available at check-out). Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc is not responsible for any lost package once the tracking info indicates the package has been delivered.
**We do not refund shipping fees.
Orders with “Fedex Home Delivery" selected are usually delivered up to 5 business days from shipment date. Orders with “Fedex Express Saver 3-Day” selected are usually delivered 3 business days from shipment date. For this service, Fedex does not deliver on the weekends or on most national holidays. Check fedex.com for their latest holiday service schedule. You may review their Express Saver 3-Day policy here: http://www.fedex.com/us/service-guide/our-services/us/?qgroup=toggle-c3&qid=FedEx_Express_Saver
All efforts are made to deliver your order in the time requested. Should there be any problems in receiving your order, Contact Us and we will be glad to check on it.
We are not responsible for delays in delivery caused due to weather, mechanical error, holiday-related delays, international customs regulations, or any other unforeseen factors. Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc is not able to offer refunds for incorrect addresses or delayed packages. If a package gets returned back to us due to "undeliverable", we will re-ship or refund the full order minus shipping fees. **Additional shipping fees may apply for re-shipping.
Shipping Error
In the event that the customer receives items that they did not order, they must Contact Us within 7 days of delivery. Any errors not reported within this time frame may not be corrected. The customer must wait for the Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc customer care team to send instructions and a pre-paid shipping label. A customer who returns items in this situation at their own costs, without prior authorization, cannot claim the costs he/she made at the Fenwick Equestrian/Liquid Titanium website (nor hold Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc responsible for the shipment that took place without prior consent).
All returned items must be in original, un-used/un-worn condition with packaging and product tags still intact. Upon receipt and inspection of the return, Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc will ship the correct items. Returns may be rejected due to the physical condition of the items received.Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc retains the right to use discretion as to whether the items will be replaced.
Free Shipping
Free Standard Shipping applies to qualifying orders over $49.99. Items will be shipped via lowest cost or ground shipping method. Lowest cost and ground shipping methods only apply to orders shipped within the continental United States. Flat rates apply to saddle pads shipments due to size and weight.
Canada Shipping
Flat rates to Canada apply based on weight of package.
International Shipping
Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc ships internationally via the USPS, UPS, DHL and FedEx. If you are not able to obtain shipping price information, please contact us for shipping rates. Shipments to addresses outside the United States are generally subject to duties, taxes (such as VAT), customs brokerage, and other charges, as determined by the local jurisdiction. These charges are in addition to the product price and any shipping and insurance charges you've paid to Fenwick Equestrian/Liquid Titanium/Fenwick Farm, Inc. Please contact your local authorities for specific information. Fenwick Equestrian cannot be responsible for any customs' delays and is not responsible for your local duties and taxes.
